Answers stall or come back empty
Watch the status line; it tells you which phase is running. A watchdog ends any request after 150 seconds. Resend the question. If stalls persist, report the rough time and the question to your admin.
"No matching evidence was retrieved" means the question is outside the indexed corpus, or the scenario filter is too narrow. Try All scenarios, or rephrase with the machine name and fault code. If footage should cover it, the recording may still be in processing.
Citations look wrong
An unverified (amber) citation means the model cited evidence it was not given. Do not trust that specific claim; re-ask the question. If it repeats, report it.
"Playback unavailable" means the cited segment could not be found. Report the answer text and the citation to your admin. That is a bug, not something you did wrong.
Account and help
Password resets go through your admin. Use the email your invite was issued to. Your first contact for anything else is also your admin; they escalate to Wollack Systems with the details: time, scenario, question, what you saw.